Keyless Live Support
Keyless Live Support
Live support
You can get in touch with our Customer Service during the following working hours:
From 8:30 to 13:00 and from 13:45 to 17:30 (CET), Monday through Friday except public holidays.
To reach out to our Customer Service follow the steps below:
- Join the support room through this link.
- Insert your credentials.
- Wait for one of our representative to admit you into the room (currently up to 30 minutes).
Common problems
Here you can find the solution to the most commonly encountered issues. If you can't see what you are looking for, please contact our Live Support.
- If you haven’t linked your account, please follow this guide which shows how to link your account by scanning the QR code.
- If you are unable to link your device after reinstalling the app, please contact our Live Support.
- Restart your device.
- Make sure that you are running the latest version of the app by going to the App Store / Play Store on your smartphone and tapping on the update button.
- Make sure that the device is connected to a stable internet connection (e.g. If you are connected via WiFi, switch to 3g/4g and vice versa).
- Repeat the authentication/enrollment process in a brighter room.
If the problem persist please contact our Live Support.
- If you are unable to activate backup, follow this guide.
- If you switched between an iOS / Android device, account backup will not work. To restore your account please contact our Live Support.
- Make sure that you are running the latest version of the app by going to the App Store / Play Store on your smartphone and tapping on the update button.
- Make sure that notifications (for the Keyless app) are enabled on your smartphone.
- Login to Webex using Google Chrome as browser. (If you are already using Chrome, delete cookies and cache as shown here).
- Try again.
If the problem persist please contact our Live Support.
- The Keyless app is available here: Apple / Android.
The app is available only in the European and US store. If the store on your devices is setted outside those regions, please follow this guide: Apple Store / Play Store.
Moreover, you can follow this link to discover how to use the Keyless App.
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PSD2/SCA Compliant
GDPR Compliant
CCPA Compliant
FIDO2 Certified
FIDO Biometrics Certified
ISO 9001 Certified
ISO 27001 Certified
PSD2/SCA CompliantGDPR CompliantCCPA CompliantFIDO2 CertifiedFIDO Biometrics CertifiedISO 9001 CertifiedISO 27001 Certified© Keyless Technologies, 2024. All rights reserved - Privacy Policy - EULA - Anti Corruption - Data Processing Agreement - Cookie SettingsLondon – Company no. 11362854 | 1 Ropemaker St, London EC2Y 9HT, United Kingdominfo@keyless.io