Traditional recovery methods - like email links, SMS codes, and security questions - are slow, insecure, and expensive to support. They’re easy to forget, easy to intercept, and often end in a call to support.

According to Gartner, 40% of all help desk calls are password-related, and Forrester states that each reset can cost between $15–$70, depending on the support setup. For large organisations, that adds up fast.

Biometric account recovery avoids this entirely. Instead of relying on weak credentials, users can prove who they are with a self-service facial scan - no passwords, no call centers, no delays.